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Privacy Policy

Your privacy is critically important to us. This policy outlines how we collect, use, and protect your personal information.

1. Information We Collect

To provide you with our doorstep repair services, we may collect the following types of information when you use our website or contact us via phone/WhatsApp:

  • Personal Information: Your name, phone number, physical address, and email address (if provided).
  • Service Information: Details regarding your appliance, its make/model, and the issues you are experiencing.
  • Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited (often collected automatically via cookies).

2. How We Use Your Information

We use the information we collect primarily to facilitate and improve our repair services. Specifically, we use your data to:

  • Schedule and dispatch independent technicians to your location.
  • Communicate with you regarding your booking, estimates, and service updates.
  • Respond to your inquiries and provide customer support.
  • Improve our website functionality and user experience.

3. Information Sharing and Disclosure

We respect your privacy and do not sell, trade, or rent your personal identification information to others. We may share your information only under the following circumstances:

  • With Independent Technicians: We must share your name, address, phone number, and appliance details with the assigned technician so they can perform the requested service.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4. Data Security

We adopt reasonable data collection, storage, processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our site. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking

Our website may use "cookies" to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

6. Your Acceptance of These Terms

By using this website and booking our services, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site or our services. We reserve the right to update this privacy policy at any time, and we encourage users to frequently check this page for any changes.

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